We take your privacy seriously - here's how we handle your information when you stay with us or visit our site.
Look, we get it - nobody really enjoys reading privacy policies. But here's the thing: at Glaivorn Empire Hotel, we've been around since the heritage days, and trust has always been our foundation. So we're gonna be straight with you about what info we collect and why.
This policy applies when you book a room, visit our website, dine at our restaurant, use our spa services, or basically interact with us in any way. We've tried to keep the legal jargon to a minimum, but there are some parts where we gotta be specific for compliance reasons.
By using our services or website, you're agreeing to what's outlined here. If something doesn't sit right with you, we'd love to chat about it - our contact info's at the bottom.
When you're making a reservation or checking in, we're gonna need the basics:
Like most hotels with a website, we track some technical bits:
Sometimes we get information from:
We're not collecting data just for fun - here's what we actually do with it:
Process your booking, manage your room, handle check-in and check-out, process payments, and basically make sure your stay goes smoothly. This is the core stuff we can't operate without.
Remember your preferences for next time - like if you always want a high floor or need extra pillows. We're trying to make repeat visits feel like coming home.
Send you booking confirmations, updates about your stay, respond to your questions, and yeah - occasionally send offers if you've opted in. You can unsubscribe anytime.
Keep records for tax purposes, comply with Canadian hospitality regulations, and maintain guest registries as required by law. Not the fun part, but it's mandatory.
Analyze trends to figure out what's working and what's not. Like, if everyone's complaining about breakfast timing, we're gonna notice and adjust.
Okay, so cookies aren't just the chocolate chip kind we serve at turndown. Our website uses them too, and here's the rundown:
These keep the site working - things like remembering what's in your booking cart or keeping you logged in. Can't really turn these off or the site breaks.
We use these to see how people navigate our site. It's anonymous data that helps us figure out if our new booking system is actually easier to use or just confusing everyone.
These track your visit so we can show you relevant ads later. Like if you looked at our spa packages but didn't book, you might see a special offer. You can opt out of these if they're not your thing.
Some come from services we use - like Google Analytics or our booking partners. They've got their own privacy policies too.
We're not in the business of selling your data. But there are times we need to share info with others:
International Transfers: Some of our service providers are based outside Canada. When data goes elsewhere, we make sure there are proper safeguards in place. Your info might hit servers in the US or Europe, but it's always protected.
Under Canadian privacy laws (PIPEDA and provincial equivalents), you've got rights. Here's what you can do:
Ask us what personal info we've got on file about you. We'll give you a copy within 30 days.
If we've got something wrong - like an old phone number - just let us know and we'll fix it.
Request deletion of your info (except stuff we're legally required to keep for taxes and records).
Unsubscribe from marketing emails anytime. There's an unsubscribe link in every promotional message.
Get a copy of your data in a format you can use elsewhere if you want.
If you think we've messed up, you can complain to the Privacy Commissioner of Canada.
How to Exercise These Rights:
Email us at reservations@glaivornempire.info with "Privacy Request" in the subject line. We'll need to verify your identity first (can't just hand out guest info to anyone who asks), then we'll process your request.
Security's a big deal to us. We've invested in both tech and procedures to keep your info safe:
Data Retention: We keep your info only as long as needed. Active guest records stick around to personalize future stays. After you haven't stayed with us for 7 years, we'll delete non-essential data. Financial and legal records are kept longer due to tax and regulatory requirements.
Our website and booking system aren't designed for kids under 18. We don't knowingly collect information from minors without parental consent.
If you're booking for a family stay, the adult making the reservation is responsible for any information provided about children in the party. We'll collect basic details needed for the booking (like ages for appropriate room setup), but that's about it.
If you're a parent and think we've somehow collected data from your child inappropriately, reach out and we'll delete it ASAP.
If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously - don't hesitate to reach out.
1888 Empire Boulevard, Vancouver, BC V6G 3E2, Canada
We'll respond to privacy inquiries within 30 days. If you're not satisfied with our response, you've got the right to contact the Office of the Privacy Commissioner of Canada.
We might update this privacy policy from time to time - usually when laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.
If you've got an account with us, we'll shoot you an email about major updates. Otherwise, it's worth checking back here occasionally if you're a regular guest.